Research into evacuation behaviour consistently shows that people in emergencies default to familiar routes. They use the staircase they know. From 30 September 2026, two staircases are mandatory in all new residential buildings above 18 metres. A second staircase only protects residents who understand how to use it. That is a communication obligation, not a design one.

ESG in property management is moving from policy to practice. While commitments are well established, the biggest gains are now happening at an operational level - particularly through clearer, more consistent building communication.