30Seconds Tech Blog

The Renters' Rights Act 2025 comes into force on 1 May 2026, bringing the most significant changes to the private rented sector in a generation. Property managers across the UK have until 31 May to deliver the Government's official Information Sheet to every existing tenant, or face fines of up to £7,000. The question is: how will you reach them?

Research into evacuation behaviour consistently shows that people in emergencies default to familiar routes. They use the staircase they know. From 30 September 2026, two staircases are mandatory in all new residential buildings above 18 metres. A second staircase only protects residents who understand how to use it. That is a communication obligation, not a design one.

ESG in property management is moving from policy to practice. While commitments are well established, the biggest gains are now happening at an operational level - particularly through clearer, more consistent building communication.

Real estate has embraced digital tools, but proptech’s blind spot remains: residents often never see the messages sent to them. Email open rates are low, portals sit unused and push notifications arrive at the wrong time. This post examines the data behind the engagement problem and shows how high-visibility digital noticeboards can restore awareness, compliance and trust.

Poor communication in property management is now a systemic risk, not a minor operational issue. As buildings become more regulated and resident expectations rise, outdated channels leave people uninformed, frustrated and distrustful. This post explores why communication failures are so widespread, how regulatory pressures are reshaping standards, and how managers can transform communication into reliable infrastructure that strengthens safety, compliance and resident satisfa